You will be able to use the PSR following the link specified for your operating system: ![]() Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. Please click on the screen to confirm that the PSR will record everything, especially the error you see. Make sure to record all of your Badges if you have more than one. Use InPrivate browsing with Microsoft Edge.Ĭlick on this link to go to Your Dashboard. ![]() Show evidence that you have claimed the Badge.Ĭlear your browser’s cached data and cookies. We advise you to take multiple screenshots of these if necessary.īear in mind that all of the below steps must show in the recording: It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. To assist you with this issue, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. ![]() We understand that you have been facing issues when trying to access the Badges from Your Dashboard.
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